The short version
If you have paid and CharterOwl is not working for you, write to us within 14 days of purchase and we will refund you in full. You do not need to give a reason.
1. The refund window
Fourteen calendar days from the moment your payment completes. This matches the commitment on our pricing page, and if the two ever disagree, the more generous of the two applies.
2. How to claim
Email support@charterowl.com from the address on your account, with the word “Refund” in the subject. Tell us which level you bought. You do not have to explain why, and we will not try to talk you out of it.
3. How long it takes
We approve refunds within one working day of receiving your email. Once approved, the money is returned by the same method you paid with. Your bank or card issuer then typically takes five to seven working days to show it on your statement — that part is outside our control.
4. What happens to your access
Portal access for the refunded level ends when the refund is approved. Your account itself stays open, along with any other level you hold, and your study history is kept in case you come back.
5. After fourteen days
We do not refund after the window closes. Access continues for the full period you paid for, as described in the Terms of Use.
6. Cancellation
CharterOwl is sold as a single payment per level, not a subscription. There is nothing recurring to cancel and you will never be charged again automatically.
7. Failed or duplicate payments
If you were charged twice, or charged without access being granted, write to support@charterowl.com and we will return the difference in full regardless of the fourteen-day window.
Last updated 3 September 2026.